Return Policy

Returns and exchanges are accepted on merchandise within 14 days of receipt for items that HAVE NOT BEEN USED or OPENED. Returns and exchanges must include the original packaging in its original condition. If package has been opened or altered we will not accept the item. PLEASE NOTE: Shipping and handling charges are non-refundable.

Where do I send my return or exchange?
Please send your return or exchange to:

Theweee.com
158 Ronald Dr.
Montreal, QC
Canada
H4X 1M8

How do I make a return or exchange?
Securely pack and seal the return merchandise and original invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

When will my credit card be refunded?
Once your package has been received at theweee.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from theweee.com.

Questions? Call us Monday-Friday 9 a.m. to 5 p.m. Eastern Time at (514) 312-3557 and we'll be happy to assist.

Please note: We do not refund initial or return shipping and handling charges.

Items designated as FINAL SALE are not returnable.